Secure Transaction
- Material: Plastic
- Model Number: M38-B0511
- Brand Name: SLUBAN
- Recommend Age: 4-6y,7-12y,12 y,18
- Brick QTY: 293 PCS
Warranties
1. “Free Return”: You can return the item for free within 15 days after receiving the package if you are from those 16 countries: the mainland territories of the United States, Canada, Australia, UK, France, Spain, Germany, Italy, Netherlands, Brazil, Israel, Russia, South Korea, Saudi Arabia, UAE and Poland.
2. “90 Days Money back”: We promise your money back if the item you received is not as described, or if the package is not delivered within the Buyer Protection Period.
3. Every parcel will be WELL packed before shipping.
4. Free replacement for defective or missing parts.
Shipping
1. “Without Original Box” means the order will be shipped without original retail boxes.
2. The tracking information will be available within 3~7 days after shipping.
3. Due to different Custom policies of different countries, please do not refuse to pay custom tax if you are required by local custom.
4. Shipments to the most countries of Europe, USA , Israel and Australia, it usually takes 15- 20 days for the delivery .
Review
1. Please do not hesitate to contact us first before you leave a review below 5 stars if you have any problem or questions regards with the package you received. We will try our best to do the best after-sale serivce to you.
2. Each of your 5 stars review is extremely important to us, we appreicate it very very much!!
3. Each of your 5 stars review with product photos or videos will enable you to have a free gift in next order.
SHIPPING & HANDLING
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 10 – 15 business days (in regular seasons) or more depends on holiday seasons.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
| United States | 1-2 Weeks |
| Canada, Europe | 2-4 Weeks |
| Australia, New Zealand | 2-4 Weeks |
| Mexico, Central America, South America | 2-4 Weeks |
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at contact@lepinlepin.com with a photo of the product you received along with detail shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at contact@lepinlepin.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
