Secure Transaction
- Brand name: Sluban
- Blocks pcs: 258PCS
- Product Material: Eco-friendly ABS plastic
- Packing content: 1 set of Building Blocks and detailed instructions.
FAQ
- Q:The product has missing or broken part when you receive?
- A: We can resend it, please let us know which is missing, we will arrange resend and give you the new tracking number.
- Q:What can I do when purchase protection time is running out?
- A: If your purchase protection time is running out but still have not receive the package, please contact us to extend it.
- Q:The Product packaging?
- A::We pack it with Bubble bag without original package. If you need the original package,you cancontact us to add some fee, we will send the box
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Q:Do you support mix order?A:yes.we support.you can choose all you like.Q:Do you do wholesale?A:yes.pls connact us.we will give you a best price.
Shipment
All items will be checked carefully before shipment.We will pack and ship the parcel ASAP. And there will be a little delay when holidays.Please fill in your full name and correct address.
- All our package come with tracking number. Tracking information is available within 1-4 days after shipment. We will ship the parcel via China Post or Aliexpress. Usually, shipping time is 15-60 business days.If you can’t receive your item, please feel free to contact me for help.
- Feedback
- If you are not satisfied with the items, please feel free to contact me for solution instead of leaving neutral or negative feedback, We will try our best to solve the problem.
- Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.Thank you.
SHIPPING & HANDLING
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at support@lepinlepin.com with a photo of the product you received along with detail shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at support@lepinlepin.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Delivery Time = Processing time + Shipping time
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 10 – 15 business days (in regular seasons) or more depends on holiday seasons.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
| United States | 1-2 Weeks |
| Canada, Europe | 2-4 Weeks |
| Australia, New Zealand | 2-4 Weeks |
| Mexico, Central America, South America | 2-4 Weeks |
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